Privacy Policy

Khaas Collection (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online platforms.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information When you place an order or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information: Processed securely through third-party payment gateways; we do NOT store credit/debit card details on our servers.

b. Automatically Collected Information When you browse our store, we automatically receive:

  • IP address
  • Device information (model, operating system)
  • Browser type
  • Pages visited and duration of stay
  • Cookies and tracking data

c. Optional Information If you contact us via WhatsApp, social media, forms, or email, we may receive:

  • Images or screenshots
  • Direct messages
  • Feedback or reviews

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders efficiently.
  • Communicate order updates, shipping notifications, and promotional offers.
  • Improve customer experience and site performance.
  • Detect and prevent fraudulent activity.
  • Provide dedicated customer support.

3. Sharing Your Information

We share your information with trusted third parties only when necessary to run our business, such as:

  • Payment processors (to verify and accept payments).
  • Courier and delivery partners (to ship your orders).
  • Shopify and integrated apps that power our storefront.
  • Marketing tools (e.g., Facebook Pixel, Google Analytics) to understand our audience.

Note: We DO NOT sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Cookies

Our site uses cookies to:

  • Maintain your shopping cart items.
  • Recognize your browser for a faster login experience.
  • Provide targeted advertisements on social media platforms.

You can disable cookies in your browser settings at any time, though this may affect some website functionalities.

5. Data Protection & Security

We take reasonable precautions and follow industry best practices to protect your personal data. While no method of transmission over the Internet is 100% secure, we use SSL encryption and Shopify’s secure, PCI-compliant servers to safeguard your information.

6. Your Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (where legally allowed).
  • Opt out of marketing communications at any time.

7. Shopify Hosting

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases on secure servers behind a firewall. For more details, you may also want to read Shopify’s Terms of Service or Privacy Statement.

8. Custom Brand Policies

8.1 Use of Public Social Media Content

Any content (photos, videos, reviews, posts, etc.) publicly shared by users on social media platforms mentioning or tagging Khaas Collection may be used by us for:

  • Customer testimonials and reviews.
  • Digital advertisements and marketing posts.
  • Website listings and galleries.

By posting content publicly, users grant Khaas Collection a non-exclusive right to use it. Users cannot claim or dispute usage of publicly shared content unless they remove the post or change its visibility to private. We do not use private or restricted content without explicit permission.

8.2 Payment Responsibility Policy

Khaas Collection is ONLY responsible for payments made directly to our official online payment channels or bank accounts under the name “Khaas Collection.”

  • Any payments made to riders, unauthorized individuals, or third-party courier companies are NOT our responsibility.
  • We do not handle personal cash transfers outside our official, verified accounts.
  • Customers must resolve issues regarding unofficial payments directly with the person or entity involved.

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.